A FEW HELPFUL ANSWERS
Good to know.
Choosing, caring, delivery and everything in between.
What are the glasses made from?
The collection uses pressed soda-lime glass with an intrinsic amber color and no added surface coating. Each product page lists its bowl shape, embossed pattern, dimensions and nominal capacity.
Can I choose a single glass or a pair?
Yes. Select Single or Set of 2 on the product page before adding it to your cart. A quantity of 1 Set of 2 contains two glasses of the same design.
How should I care for the glassware?
Hand wash with mild soap, rinse and dry with a soft cloth. Avoid abrasive cleaners, stacking and sudden temperature changes. Follow the product-specific guidance for stems, rims and embossed patterns. These glasses are intended for cold and room-temperature drinks.
Where do you ship?
We ship to the contiguous 48 United States and Washington, D.C. Shipping is unavailable to Alaska, Hawaii, U.S. territories, APO/FPO addresses and P.O. boxes.
How much does shipping cost?
All eligible orders receive free standard shipping. Checkout shipping and tax are both $0.00; this is not a statement of legal tax exemption.
When will my order arrive?
Handling takes 1–2 business days, followed by 3–4 business days in transit after dispatch. The estimated total is 4–6 business days, not a guarantee. The cutoff is 07:00 PM fixed GMT−06:00, without daylight saving adjustment. Before-cutoff weekday orders count that day as the first handling day; later orders, weekends and U.S. federal holidays begin counting on the next business day.
What is the return policy?
Request a return within 30 days of delivery by emailing [email protected] with your order number and reason. Change-of-mind items must be unused, in original condition and original packaging. Obtain authorization before shipping to our address in France. There is no restocking fee.
Who pays for a return?
Customers pay change-of-mind return shipping. We pay return shipping for our errors, damaged items or defects. Contact us with photos to arrange the appropriate replacement or refund. Ordinary unused/undamaged return conditions do not prevent claims for items received damaged, defective or incorrect.
When will an approved refund be returned?
Approved refunds are returned to the original payment method within 10 calendar days. Your payment provider may take additional time to show the credit.
How are payments and orders confirmed?
Review your selected items, addresses and total before authorizing payment. A payment attempt alone is not an order acceptance. Order acceptance is communicated through an order confirmation. Contact support if you have questions about a payment or order.
How do I contact you?
Use the Contact page or email [email protected]. Our company address is 1 Chemin De Torigné, 35200 Rennes, France.