CUSTOMER CARE / ORBYYTFLOW
Return & Refund Policy
Thoughtful service, with clear terms for returns.
Last updated: October 14, 2026
30-day return window
Contact [email protected] to request a return within 30 days of receiving your items. For a change of mind, the items must be unused, in their original condition and in their original packaging. There is no restocking fee.
How to request a return
Email us with your order number, the item concerned and your reason for returning it. Please obtain return authorization before sending your parcel. Our team will provide the return instructions and confirm the return address: orbyytflow, 1 Chemin De Torigné, 35200 Rennes, France. Returns are sent to France; consider the international return shipping cost when deciding on a change-of-mind return.
Who pays return shipping
For a change-of-mind return, the customer pays return shipping. If the return results from our error, damage or a product defect, orbyytflow pays the return shipping cost and customer support will arrange the applicable shipping-cost handling.
Damaged, defective or incorrect items
Contact us within the 30-day return window with your order number, a description of the issue and photos that help us assess it. We will work with you to arrange a replacement or refund as appropriate. The unused and undamaged condition requirements for ordinary change-of-mind returns do not prevent a claim about an item that arrived damaged, defective or incorrect.
Refunds
Once a refund is approved, the funds will be returned to the original payment method within 10 calendar days. Your payment provider may require additional time to display the credit. Contact [email protected] if you need assistance. Nothing in this policy limits any rights that apply under mandatory consumer law.
Questions? [email protected]
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